Refund Policy

Because every Julie Dough order is handmade, baked fresh, and prepared specifically for the customer, all sales are final.

We do not offer refunds, returns, exchanges, or store credit for:

Orders that are not picked up during the scheduled pickup window
Changes of mind or accidental orders
Incorrect pickup dates selected by the customer
Personal taste or flavor preferences
Deposits or canceled orders
Orders affected by improper storage after pickup

Please review your order, selected flavors, quantity, pickup date, and contact information carefully before completing checkout.

If you believe you received the wrong order or there is a problem with an item at the time of pickup, please contact us immediately and provide clear photographs of the issue. We will review legitimate order concerns individually, but contacting us does not guarantee a refund or replacement.